At IT Corelia Security, customer satisfaction is important to us. This Refund Policy explains the conditions under which you may request a refund for purchases of our antivirus and cybersecurity services.
Eligibility for Refunds
Refunds are available for eligible purchases made directly through IT Corelia’s official website. To qualify, requests must meet the following conditions:
- Unused Licenses: Refunds may be granted if the license key has not been activated.
- Within 30 Days: Requests must be submitted within 30 days of purchase.
- Direct Purchases: Only purchases made through IT Corelia’s official channels are eligible.
Non‑Refundable Items
Certain products and services are not eligible for refunds, including:
- Activated or partially used license keys.
- Renewals or subscription extensions once activated.
- Third‑party purchases made outside IT Corelia’s official website.
Refund Process
To request a refund, please contact our support team with your order details. Once your request is reviewed and approved, refunds will be processed to your original payment method within 7–10 business days.
Exceptions
Refunds may be denied if misuse, fraudulent activity, or violation of IT Corelia’s Terms & Conditions is detected. We reserve the right to refuse refunds in such cases.
Policy Updates
IT Corelia may update this Refund Policy from time to time to reflect changes in our services or legal requirements. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please reach out via Contact Us. Our team is available to help ensure a smooth process.